Use Case · Voice & Chat
A straight answer on where the job is.
Clients ring for a status, and a project manager gets pulled off site to give it. The client line answers from the live job record: programme, open items, and any variation waiting on sign-off, accurate to the day.
The problem
Every status call costs a project manager an hour.
The client wants reassurance, so they phone. The project manager stops what they're doing, finds the file, and recites a programme they're holding in their head. Multiply that across every live job and the people delivering the work spend their day narrating it instead.
A normal Tuesday
- Interrupt PM pulled off site for a status
- Vague "I think level four's nearly there"
- Missed Variation sign-off not chased
- Repeat Same call, three clients, one day
How Ryku.Ai handles it
Answered from the record, not from memory.
The agent answers in your firm's voice and reads the live job record: what's complete, what's commissioning, what's outstanding, and which variation is awaiting sign-off. It gives the client an accurate update, chases the open item, and logs the call against the project.
The transcript
A developer checks in on a live fit-out.
- Ryku.AiGood morning, Calder Mechanical, client line. How can I help?
- CallerMorning, it's Priya from Henley Developments. I'm after an update on the Riverside Court fit-out, the M&E package.
- Ryku.AiOf course, Priya. Riverside Court, the mechanical and electrical package. We're on programme: first and second fix are complete on levels one to three, and the plant room is being commissioned this week.
- CallerGood. What about level four? That was the one running tight.
- Ryku.AiLevel four ductwork went in last Thursday, so it's caught up. The only open item is the BMS integration, booked for the twelfth. There's one variation logged, VO fourteen, for the revised air handling unit, awaiting your sign-off.
- CallerRemind me what VO fourteen was for?
- Ryku.AiIt's the upgraded air handling unit you requested for the top-floor offices, a higher spec than the original. The cost and programme impact are in the variation notice I sent on Monday. Shall I resend it?
- CallerYes, resend it and I'll get it signed today.
- Ryku.AiSent to your email now. I'll note that sign-off is expected today against VO fourteen. Anything else on Riverside, Priya?
- CallerNo, that's great, thanks.
- Ryku.AiThanks Priya. I'll keep the project record updated, and the team will see your sign-off as soon as it lands. Goodbye.
Get started
Give clients the answer without losing your PM.
Hear the client line give a project status in a live demo, or book a short call and we'll connect it to the system that holds your job records.