Use Case · Voice & Chat
Every site call answered, every RFQ logged.
A dedicated number that picks up when the office can't: site and subcontractor calls answered in your firm's voice, the right drawing sent, the RFI raised, the job kept moving. No voicemail, no callback pile.
The problem
The office can hold one line at a time.
The phones ring while the team is already on a call or out on site. A subcontractor stuck at a riser, a supplier chasing a delivery slot, a client after a status, they hit voicemail and ring the firm two doors down instead. The RFQ that never got logged is the job you never quoted.
Today · 16:42
- Missed Subcontractor · Crown Street riser
- Missed Supplier · delivery slot
- Missed New enquiry · M&E refurb
- Voicemail No callback logged
How Ryku.Ai handles it
It answers, finds the answer, and logs it.
The agent answers in your firm's voice, knows the live job, and pulls the current drawing revision from your knowledge base. It sends the file, opens the RFI against the right job, and routes it to the project lead, then hands you a clean record of who called and why.
The transcript
A subcontractor on site, a drawing that doesn't match.
- Ryku.AiGood afternoon, Calder Mechanical office line. How can I help?
- CallerHi, it's Dave, sprinkler subbie on the Crown Street job. I'm on site and the riser detail doesn't match the drawing I've got.
- Ryku.AiThanks Dave. Crown Street, the level 3 riser. The drawing on site should be revision C. Which revision is on your sheet?
- CallerMine says revision B.
- Ryku.AiThat's the issue, B was superseded last Tuesday. I'll send you revision C now and raise an RFI so the project manager sees it. Is this the best number for the drawing?
- CallerThis one's fine.
- Ryku.AiSent. RFI 0418 is open against Crown Street, level 3 riser, drawing superseded on site, and I've flagged it to Mark. Anything else while I've got you?
- CallerNo, that's sorted. Cheers.
- Ryku.AiThanks Dave. I'll keep the RFI open until Mark confirms. Bye now.
Get started
Stop losing the calls you can't get to.
Spin up a live demo and hear the agent answer a site call on your own firm, or book a short call and we'll point it at the line that costs you the most.